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Yotpo Reviews

Scottsdale Mint uses Yotpo for product reviews, ratings, and user-generated content (UGC). Yotpo replaces WooCommerce's built-in review system with a more feature-rich review platform.

What Yotpo Provides​

  • Product reviews — Star ratings and written reviews on product pages
  • Review request emails — Automated post-purchase email requesting a review
  • Review carousel widget — Embedded widget displaying reviews on product and home pages
  • Q&A — Customer questions with merchant and community answers
  • UGC / Social reviews — Integration with Facebook and Google for review syndication
  • Ratings & Reviews SEO — Structured data (JSON-LD) for star ratings in Google search results

Plugin​

  • Plugin: yotpo/yotpo-reviews-for-woocommerce (or whichever Yotpo connector is installed)
  • Plan: Yotpo Premium (or Growth plan — verify in Yotpo portal)

Configuration​

ENV VariableDescription
YOTPO_APP_KEYYotpo app key
YOTPO_SECRETYotpo API secret

Review Request Email Timing​

After an order is marked Complete in WooCommerce (wc-completed), Yotpo queues a review request email:

SettingDefault
Days after order completion14 days
Follow-up emailYes, if no review submitted (optional)
Email templateManaged in Yotpo portal

These settings are configurable in the Yotpo portal under Collect → Review Request Emails.

Product Page Widget​

The Yotpo reviews widget appears on WooCommerce product pages below the product description. It replaces the standard WooCommerce Reviews tab.

The widget is loaded via Yotpo's JavaScript API and displays:

  • Aggregate star rating (1–5)
  • Total review count
  • Review sorting (Recent, Top Rated, etc.)
  • Individual reviews with author, date, and verified buyer badge
  • Review filtering by rating

Widget Integration​

The suma-elementor theme injects the Yotpo widget via:

// In class-woocommerce.php or product template override
add_action( 'woocommerce_single_product_summary', [ $this, 'render_yotpo_widget' ], 60 );

Schema.org Structured Data​

Yotpo injects application/ld+json schema for each product page:

{
  "@type": "Product",
  "aggregateRating": {
    "@type": "AggregateRating",
    "ratingValue": "4.8",
    "reviewCount": "342"
  }
}

This enables star ratings to appear in Google search results (rich snippets).

Review Moderation​

All reviews go through Yotpo's moderation pipeline before appearing publicly:

  1. Review submitted by customer
  2. Yotpo's automated spam/profanity filter runs
  3. Review appears in Yotpo portal → Reviews → Moderate
  4. Admin can approve, reject, or reply to reviews
  5. Approved reviews appear on the product page
Auto-Publish Setting

Yotpo can be configured to auto-publish reviews that pass spam filters. Check the Yotpo portal setting: Reviews → Settings → Auto-Publish.

Product ratings from Yotpo are optionally synced to WooCommerce product meta (_wc_average_rating) for use in:

  • Product sorting in shop pages ("Sort by: Rating")
  • Algolia search index (rating as a facet)

Troubleshooting​

IssueAction
Reviews not appearing on product pageCheck Yotpo JS is loading; verify YOTPO_APP_KEY in settings
Review request emails not sendingVerify order is reaching wc-completed status; check Yotpo portal email log
Rating not showing in GoogleAllow 2–4 weeks for Google to re-crawl; verify JSON-LD is in page source
Widget conflicts with ElementorCheck Elementor cache; may need to exclude Yotpo widget from Elementor CSS minification