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Order Management

This page covers common WooCommerce order management actions used by Scottsdale Mint Dealers staff.

Add Items to an Existing Order​

Use this workflow when a customer needs products added to an order that already exists.

  1. Open the order in WP Admin → WooCommerce → Orders.
  2. In the order editor, click Add item(s).
  3. Click Add product(s).
  4. In the product search field, type the product name.
  5. Select the correct product from the dropdown search results.
  6. Set quantity as needed.
  7. Click Add to attach the product line item to the order.
  8. Verify the new line item appears in the order items table.
  9. Click Update on the order.

After update, WooCommerce should recalculate totals automatically because new items were added.

Verify Recalculation Worked​

After clicking Update, confirm these values were recalculated and saved:

  • Line item subtotal(s)
  • Order subtotal
  • Taxes (if applicable)
  • Grand total

For Scottsdale Mint dealer orders, verify product-level pricing metadata also exists on the newly added item:

  • Premium
  • Spot Price

If Premium and/or Spot Price are missing on the new line item, the add-item operation did not complete correctly for dealer pricing data.

Troubleshooting Missing Premium or Spot Price​

If the order updates but Premium/Spot Price are not present:

  1. Remove the newly added line item.
  2. Repeat the add flow: Add item(s) → Add product(s).
  3. Re-select the product from the dropdown (do not leave it as free text).
  4. Click Add, then Update again.
  5. Recheck Premium and Spot Price values on the line item.

If values are still missing after retry:

  • Confirm the selected product has dealer pricing configured.
  • Confirm the order is in a dealer context/account where pricing metadata is expected.
  • Escalate to development if metadata is consistently missing on properly configured products.